New Balanced Scorecard leading indicators to monitor performance variability in OHS management systems

Frédéric Juglaret (1, 2) , Jean-Marc Rallo (2) , Raoul Textoris (3) , Franck Guarnieri (1) , Emmanuel Garbolino (1)

1 CRC - Centre de recherche sur les Risques et les Crises
2 Preventeo
3 L'Oréal Recherche - L'Oréal Recherche France

While it has been established for many years that the management of Occupational Safety and Health (OHS) is carried out by means of management systems, the question of how to measure the performance and control of these systems is still current. Uncertainties related to their operation and the difficulty of gathering information about their level of performance makes control of performance variability a challenge. This article addresses this problem. It is in three parts. The first part outlines the general context. It describes traditional health and safety indicators, the links between processes in management systems and establishes the requirements of resilience engineering. An advanced indicators model is proposed. The second part describes the Balanced Scorecard tool. An Occupational Health and Safety (OHS) Balanced Scorecard model is built using the control of regulatory compliance subprocess. The final part presents some specific examples of compliance control indicators, which are the results of an experiment carried out in a French aerospace company.

Mots clés: Occupational Safety; Health; management : resilience; risk

Domaines: Gestion des risques et des crises

Frédéric Juglaret, Jean-Marc Rallo, Raoul Textoris, Franck Guarnieri, Emmanuel Garbolino. New Balanced Scorecard leading indicators to monitor performance variability in OHS management systems. Fourth resilience engineering symposium, Jun 2011, Sophia Antipolis, France. pp.121-127. ⟨hal-00660475⟩